US complaint routes
Each one creates a record that Meta has to see.
Stuck? Skip the letters and send your case to people who do this every day.
We'll handle it for youState Attorney General
Every state AG has an online consumer complaint form. Describe the account, the decision, your appeals and what you've lost. Some users report that the AG's office contacted Meta for them.
Federal Trade Commission
Report at ReportFraud.ftc.gov. The FTC doesn't resolve individual cases, but reports feed investigations, so be factual.
Better Business Bureau
A BBB complaint is public and sometimes gets a company response.
Small claims court
A claim for restoration or losses in your local small claims court. Meta's terms include dispute rules, so read them and get local advice before filing. Some users report accounts restored after filing.
Your paper trail
- The formal notice you sent, choosing the US region
- The tracked delivery receipt
- Screenshots and appeal dates
- A simple list of losses: bookings, sales, ad spend
Questions people ask
Can I sue Meta in small claims?
People do. Read Meta's terms, check your local rules and get advice first.
Which complaint is fastest?
There's no fixed timing. Many people file the AG complaint and send a formal notice together.
More appeal guides
- Appeal templates library
- Instagram appeal templates by situation
- Facebook appeal templates
- Ad account and Business Portfolio appeal templates
- Facebook Page and group appeal templates
- Follow-up messages and support chat scripts
- Where to appeal: the official route for each decision
- What to include in your appeal
- Appeal mistakes to avoid
- Appeals Centre Europe: a step-by-step guide
- Finding your reference number and the policy named
- ID documents for appeals
- After you submit: what each stage means
- Escalation options after a closed appeal
- Glossary of Meta ban and appeal terms
- Appeal FAQ
- Pre-submit appeal checklist
- "We suspended your account": what it means and what to do
- "Disabled for not following our terms"
- The 180-day appeal window, explained
- Disabled with no option to appeal
- Stuck on 'under review'
- Sending a formal legal notice to Meta
- GDPR requests after a ban
- UK users: your options
- Appeal examples: good vs bad